Ordering Policies & Procedures

Ordering

1. You may order 24/7 on line, or call 7-days a week 10am-7pm PST
   
2. Click on a product category.
   
3. Select product from list and click on the product.
   
4. Select your options.
   
5. Click on Order button.
   
6. Choose to Register or Place Order without Registering.
   We have a new optional Log-in system, where you can create an account by registering with us. By creating an account, you will be able to shop faster, be up to date on your order status, and keep track of the orders you have previously made. Registration does not involve any credit card information. Information is kept confidential.
   If you choose not to register, you will need to re-enter all of your information each time you order. The Log-in feature is optional.
7. In the shopping cart you may update quantities, check out, or continue shopping.
   
8. Complete Shipping Instructions in the Shopping Cart. (If your order contains more than one shipping address, you may enter the extra addresses in the comment section while you complete your order. There will be an additional charge for each extra shipping address.)

Shipping

1. Shipping is included in all item prices.
2. Please allow 2-3 weeks for delivery of your item. We will notify you when your item ships and provide you with the shipping method used along with a tracking number.
   
3. Most items are shipped UPS ground. If you need ASAP, please call us at 1-877-732-2688, and we will try to accommodate.
   
4. Note: UPS does not ship to P.O. boxes.
   
5. At Christmas, you will need to allow more time. Please place your order by December 10th for guranteed delivery by Christmas.

Returns/Exchanges & Guarantees:

1. What is your Product Guarantee?
   Your satisfaction with the item you purchased is most important to us. After all, we would like you to keep coming back! If you are not fully satisfied you can return the item within 30 days and we will exchange it or issue a store credit for the purchase amount. Sorry, no refunds.
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2. How do I Return/Exchange an item?
   Contact us by e-mail at customerservice@bluelobstercottage.com or call 1-877-732-2688 Monday through Friday from 10am-7pm Pacific Standard Time. Please place the return item in its original package. Inside your package please include your order number, name, address, phone number, and e-mail address and the reason for exchange/refund. Returned items must be in the original packaging, with tags attached if applicable and unused and unsoiled. If the above conditions are met, we will cheerfully issue a credit/exchange.
   If your item was drop shipped to you by the manufacturer, you need to contact Blue Lobster Cottage for a return authorization and will need to return the item to Blue Lobster Cottage for store credit. Sorry, no refunds.
   Please ship returns to:
   Blue Lobster Cottage
   San Carlos & Sixth
   Carmel-by-the-Sea, CA 93921
   We recommend that you insure the return shipment to protect you in case the item gets damaged or lost in the mail. Blue Lobster Cottage is not responsible for return items lost or damaged in the mail. If you received a damaged item we will also refund your shipping/handling charges. All sales are final after 30 days.
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